Hindustan Unilever Limited

HUL Digital Campaign Success

90+ years heritage, 50+ FMCG brands, India's largest consumer goods manufacturer

HUL campaign challenge visual

The Challenge

Online-Offline Integration

Executing a productive couponing campaign across Pune and Delhi.

Generate & Redeem

Encourage online coupon generation for offline store redemption.

Target Audience

Reaching consumers within selected geo-locations effectively.

Strategic Approach

A precision-driven strategy combining proximity targeting, metro audience segmentation, and product categorisation enabled HUL to maximise coupon generation efficiently.

Platform Selection

Facebook & Instagram

3-km radius targeting with audience behaviour insights.

Geographic Focus

Pune & Delhi

Localised campaigns tailored to metro consumption patterns.

India map for geo targeting strategy

Product Bifurcation Strategy

Premium Products

Targeted messaging for high-value product categories.

Non-Premium Products

Broad-reach communication for daily essentials and mass appeal.

User Journey

Landing Page Arrival - User details captured
Contact Verification - Phone number authentication
System Transfer - Data sent to HUL backend
Coupon Generation - SMS coupon delivered instantly
User journey visual

Campaign Results

Higher CTR

90%

Increase in Clicks

41.8%

Impression Growth

79.7%

Landing Page Sessions

12.5K

Key Takeaways

Strategic segmentation improved targeting precision.
3-km proximity targeting maximized campaign relevance.
Seamless backend integration enabled smooth coupon delivery.
12,548+ sessions achieved with outstanding engagement.

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